Under the distance selling regulations you have a legal right to cancel your order within 14 working days of receipt of the goods (with the exception of certain items ‘which by their nature cannot be returned’). You may not return products if they have been damaged (in our reasonable opinion) as a result of fair wear and tear, deliberate damage, accidental damage (by you), negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
Please notify us as soon as possible if you want to cancel your order, we will do our best to stop the order from being sent to you but in some cases will be unable to do so. In these cases you should either reject the order at point of delivery or you will have to return the item to us at your own cost.
This does not affect your statutory rights. If you wish to cancel your order you must return the products to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to use a special delivery service when returning items and to retain their proof of postage until receipt is confirmed by us.
Gift Vouchers can be exchanged for merchandise online at www.chitchatcelebrations.co.uk or by phone on 01273 544836. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. www.chitchatcelebrations.co.uk is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse. Discount codes and promotions cannot be used in conjunction with any other offer and they cannot be used to purchase gift vouchers. We reserve the right to withdraw gift vouchers, codes and promotions at any time without prior warning.
Disclaimer & Limitations of Liability
Chit Chat Celebrations does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither www.chitchatcelebrations.co.uk nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of www.chitchatcelebrations.co.uk or any of its members, agents, directors, employees or otherwise).
For any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. All contracts entered into with Halal Celebrations Ltd or any subsidiary company are subject to UK law.
The wedding collection is strictly non refundable, as it is personalised. You may not return products if they have been damaged (in our reasonable opinion) as a result of fair wear and tear, deliberate damage, accidental damage (by you), negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
Should the customers wish to receive their order in under the standard 2 weeks waiting time, Chit Chat Celebrations accepts no responsibility for an order that takes longer than the estimated delivery date.
Under exceptional circumstances should Chit Chat Celebrations assume responsibility (written terms), £25 will be deducted from the overall order value. This does not affect your statutory rights.